Handmade
As all designs are hand crafted, customers should be aware that their purchase may vary slightly in shape, colour and pattern to the image shown.
Deliveries
Postage
Applicable to UK orders – Europe and Worldwide postage please email.
total weight |
First Class Post |
Parcel Post |
1 – 2 days |
3 – 5 days |
|
| 100 g | £2.00 | |
| 250 g | £2.50 | |
| 500 g | £3.00 | |
| 750 g | £3.50 | |
| 1.00 kg | £4.00 | |
| 1.25 kg | £5.50 | |
| 1.75 kg | £6.00 | |
| 2.00 kg | £7.00 | £5.00 |
| 4.00 kg | £7.80 |
Royal Mail first class
All orders are sent by Royal Mail first class. Items will normally be posted out within 3-5 working days.
However if an item is out of stock and has to be made this may take longer and you will be emailed with an expected delivery date.
Delays can occur at other times of the year for example at Christmas and if you need an item urgently, please do speak to us before placing your order.
Returns
If for any reason you are not happy with your purchase, please do email us to see if we can rectify the problem first.
Items can be returned for a full refund within 14 days of purchase provided they are returned in their original condition and suitably packaged so as not to be damaged in transit. Postage must be paid by the customer and refunds will not be made until the goods are received.
If goods are faulty or an incorrect item has been recieved the customer will also be refunded postage costs.
Exceptions
Customers cannot return or cancel Commissions or goods made to customers specifications once ordered. Except if faulty.
For hygiene reasons Earrings cannot be returned or exchanged.
Payments
If customers are paying by cheque, ownership of goods are retained by us until full payment has been received and cleared.
Privacy Policy
Your personal information will not be shared with any third parties. We would like to add you to our mailing list to occasionally inform you of my new products, events and workshops. Please contact us if you would rather not receive these.
Glass & Art Workshops
Cancellation or changes by the customer made more than 2 months before the course/workshop will be refunded. Cancellations made within 3-8 weeks before the course will be 50% refunded. Courses/workshops cancelled within 2 weeks prior to the course no refunds will be made.
If possible an alternative course/workshop date will be offered.
Cancellations by Linda. We reserve the right to cancel a course/workshop due to unforeseen circumstances. if you do not wish to book an alternative date a refund will be offered.
1-1 Creative Mindset Coaching
Cancellation or changes by the customer made within 7 days of a payment for an individual 1-1 coaching session, or a package for 1-1 sessions will be refunded. Cancellations or changes of service after this date will not be refunded.
If possible a change of date may be offered for booked and cancelled sessions. Any date change of a booked session, must be notified by email 48hrs before session. Any cancellation within 48hrs no re booking will be offered.